Managed Print Service for Health Sector – Case Study

A Cohesive Managed Print Service for Health Sector - Case Study


Over time and due to a lack of cohesive document management strategy, the Managed Print Service for Health Sector had developed in to three separate Print Rooms, across three locations.  With each Print Room managed independently to the others, the entire operation lacked synergy, therefore was both wasteful and expensive.

Further issues that the client faced included the urgent need for substantial capital investment in equipment, plus a need to invest in process and technology.

Lastly, the client faced an issue with unmanaged external print spend, with an array of unauthorised and unvetted print vendors.


Working in partnership with a leading Total Facilities Management company, the proposal which M2 MDS recommended involved the radical restructure of the current operation, to provide a central on-site satellite Print Room and a Print Management team.

The satellite Print Room would be tasked with short-run, quick turn-around work, undertaken through a core team and distributed across each campus, by the client’s transport team.

The Print Management team are tasked with the management of all work that cannot be undertaken by the satellite Print Room.  Using a selected base of suitable and vetted external suppliers, this team take all client requests, and firstly make recommendations as to the best production approach and then secure three quotations before managing the work through to completion.

Results- Managed Print Service for Health Sector

Although the benefits of the M2 MDS Managed Print Service for Health Sector are numerous, the key advantages can be seen as:

  • The removal of the need for the client to undertake £250/300k in capital expenditure
  • The use of industry experts to manage, develop and improve the current service
  • An improved approach to customer service, with on-site experts to provide the best industry advice and guidance
  • A professional and experienced approach to the TUPE transfer and on-going management and development of the existing staff
  • A 36% cost saving on previous print costs

Client Testimonial

“The Service is excellent with quick turnaround times and the same standard at all three Print Rooms. We’ve worked with the team on some unusual and specific requests over the last six months and they have been creative, competitive and delivered on time.” – Pete Rogers, Senior Project Manager, East Midlands Medical Service